Return and Refund Policy

Can I request for return and exchange?

1. Return and exchange will be accepted in the events of:-

• Product damaged upon arrived
• Manufacturing defect / product does not operate upon received
• Incorrect items delivered
• Ordered item(s) was out of stock
  
  

2. Return and exchange will not be accepted in the events of:-

• Buyer's mistaken selecting wrong products option (size / shape / color / model & etc)
• Buyer change of mind in size / shape / color / model & etc 
• Goods has been damaged by the buyer
• Product quality not up to expectation
• Buyer do not like the product / Product doesn't suits the buyer
• Any reason other than product damaged, manufacturing defect and incorrect items
• Buyer did not submit return request to Cima Lighting within 48 hours after receiving the products
• Buyer did not return the products to Cima Lighting within 7 calendar days
  
  

3. Please take note that products with the following conditions will not consider as defect or damage:-

• Size differences in 1-3cm
• Product packaging deformed during delivery process
• Products color / tone differences with website photos due to different lighting effects, monitor’s brightness, contrast setting & etc

Can I request for a refund?

1. Only in the event that the return items is Out of Stock, buyer may request for a refund.
2. All refund will be done within 7 working days after the refund request approved.

Terms & Conditions:

1. All return request must be submitted to Cima Lighting through Whatsapp +6010-978 4868 within 48 hours upon goods received. 
2. Goods must be return to Cima Lighting within 7 calendar days upon goods received by the buyer.
3. The returned goods should be unused and with the original packaging and all accessories or spare parts. The goods returned will be inspected by Cima Lighting once received. Any used items or damages caused by buyer's own careless will not be accepted for refund.
4. The returned goods must be well packed with bubble wrap to avoid any damage during the delivery process. Cima Lighting will not be responsible for all shipment lost and item damage during the return transit.
5. The return shipment fee will be borne by Cima Lighting for manufacturing defective or incorrect product sent by Cima Lighting.
6. The return and resend shipment fee will be borne by the buyer for any used or damaged products caused by buyer's own careless.
7. Goods will be resend or refund will be initiated to the buyer within 7 working days after inspection.
8. Cima Lighting reserves the right to reject buyer's return or exchange if the items did not meet our Return & Refund policy.

How do I submit return request?

Please contact Cima Lighting through Whatsapp +6010-978 4868 with the below information:

• Order ID:
• Name:
• Contact No.:
• Reason to be return:
• Quantity to be return:
• Photo(s) of defective or incorrect products: